1. Sales Process Management

Develop, implement, and manage standardized sales processes across the entire system.

Develop and implement sales standards, templates, guidelines, and supporting documents in alignment with contracts and company regulations.

Collaborate with Marketing, Sales, Legal, and Finance departments to control, standardize, and optimize transaction processes.

2. Customer Management & Services

Manage and enhance customer experience throughout the entire project lifecycle.

Develop strategies to improve customer satisfaction scores; manage and handle strategic-level complaints to protect and strengthen brand reputation.

Manage the end-to-end customer service process, including sales transactions, SPA, handover, ownership certificates, and after-sales services.

3. Receivables Management

Monitor, control, and evaluate customer receivables for each project.

Proactively coordinate with the Finance – Accounting Department and the Sales Department in addressing and recovering overdue debts.

4. Team & Department Operations Management

Recruit, train, coach, and evaluate the competencies of staff within the Sales Operations Department.